And then not even offer a discount, free night, free wifi? Something.anything. Not 3 people asking when i booked, looking at my email confirmation, and a drawn out process that took at LEAST 30 minutes. I would hope in the future you could say sorry we lost your reservation, let me get you a room.
They managed to find ONE room for us and needed more time to clean the other connected room. He was the whitest looking guy if you're staff reads this and a complete jerk. I was very tolerant despite the frustration as the staff was at least trying to remedy the situation but I did almost lose it when one worker came from the back - cut in to look, asked 2 questions in a RUDE tone, and disappeared. They took my phone to scan the reservation umpteen times and called some main number. I had grandparents and 2 little worn out kids along with family that drove us to the hotel from the airport sitting in the lobby waiting while the staff tried to figure out the error. The biggest problem was landing from cancun and being an SPG member, they lost my reservation. That said, my room was a lot better than my brother's at the other tower of the hotel. The hotel has aged and the rooms were large but wall paper was peeling and if there was one tile NOT cracked in the bathroom I would be surprised. I chose the hotel because it was nice 5-6 years ago when I originally stayed. A fitness room offers fitness classes and the gym.I stayed here on the second leg of a family vacation. An outdoor heated swimming pool and a health centre are onsite.
Guests can request a tennis court and a swimming pool at extra charge. A walk to the nearest tube station, Sevilla, will take you 10 minutes' walk. You can relax in the lobby bar enjoying soft drinks. Italian specialities are among the dishes Ristorante Amici restaurant offers. This property features a buffet breakfast. A shower, a hair dryer and a drier are provided. Mexican Stock Exchange is close to the hotel.Īir conditioning, WiFi and free wireless internet are available in the rooms along with private bathrooms. The accommodation is set in the old part of Mexico City, a few minutes away from Bosque de Chapultepec Park. Historic Center is 2.9 km away and Diana the Huntress Fountain is only a 5-minute walk from the venue. Boasting a year-round outdoor swimming pool, an outdoor pool and a heated swimming pool, the 5-star Sheraton Mexico City Maria Isabel Hotel is located close to The Angel of Independence Victory Column.
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